Workaround for adding choices in a wait-step?

[Alok_Ramsisaria]

This has been a popular idea, but I want to see if anyone has a workaround to add choices when using the wait step in the flow. As an example, If 'Did not open email', Wait for 5 days else Wait for 3 days.

[Grégoire_Miche2 · Accepted solution]

Hi Alok

I see at least 2 :

• Create a formula date field to compute what you want with choices, then copy the value in a date field and use that date field as a token in the wait step
• Use a request campaign flow step that supports choices, then send the lead to 2 different sub-campaign that will have their own wait flow step with appropriate setting

-Greg

[Grégoire_Miche2]

And also, vote for the ideas

Here :

and here :

-Greg

[Alex_Stanton1]

I would use a request campaign to route to the two sub-campaigns.

[Anonymous]

I agree with the solution to request campaign and would recommend that as well, but one other thought is use multiple wait steps that build on each other and then use choices in the send email flow steps to target the right segment of your list.

Ex.

Wait 3 Days

If Opened Email X, Send Email Y, Default: do nothing

Wait 2 Days

If Not Opened Email X, Send Email Y, Default: do nothing

You now have waited 5 days for those records who have not opened the email to email them again. Not very pretty or sophisticated, but just another option.