Re: Error when cloning programs

Anonymous
Not applicable

Error when cloning programs

Hi

Hoping someone can help with an error I am receiving.

In the past I have cloned my campaigns without an issue. But today, not matter what I call the clone I get this message.

Program clone failed — A program with that name already exists; please choose another name

It is really strange because I am doing exactly what I have done previously and I have tried multiple names that I know do not already exist. I even tried "fhiefheifh" and apparently that already existed also.

Some assistance would be great, thank you

4 REPLIES 4
Alok_Ramsisaria
Level 10

Re: Error when cloning programs

This really is strange. I think you should contact support for this.

Dan_Stevens_
Level 10 - Champion Alumni

Re: Error when cloning programs

We're starting to see this as well.  Contacting support now.  Curious, have you checked with Support - and if so, what did they tell you?

Dan_Stevens_
Level 10 - Champion Alumni

Re: Error when cloning programs

Small correction: the error that we're receiving is "Program clone failed - A REPORT with that name already exists; please choose another name".  Which makes no sense at all.  As long as the assets are within a program, there's no need to use unique names for those assets (like reports).  I hear back from Support, they were able to replicate it and has now been sent to tier 2 support.

Anonymous
Not applicable

Re: Error when cloning programs

I just ran into this issue again. Creating two email reports within a program and no error. Any update from Marketo support? This becomes increasingly frustrating when permissions block me from deleting any type of report so I am unable to revert the problem.

Beyondblue Admin​ any update on your end? Thanks!