I am testing an email template in Marketo and I have a consistent bug wherein if my (PC Lenovo) display is set to 125% my text increases, but the image does not. Hence, the table breaks and the email displays incorrectly.
However, when the same HTML email is sent from LItmus, the email looks fine. I am viewing the email in Outlook 13 in both cases. Can anyone offer insight? Why would it break in Marketo but not when sent from a different ESP? What might be the problem? So far Marketo tech support has been unhelpful.
I wanted to post an update to this issue. Marketo has now acknowledged that this is a known bug. This has been incredibly troublesome for my organization and now we finally know why. This has huge impact for us since our user base is Outlook and our organization is on Outlook. It's disappointing that the fix has not been accelerated.
From Marketo Support:
This is a known bug in
Marketo that strips the code
<html xmlns="http://www.w3.org/1999/xhtml"
xmlns:v="urn:schemas-microsoft-com:vml"
xmlns:o="urn:schemas-microsoft-com:office:office">
from the email and causes the behavior you are seeing. The fix for this bug is
scheduled in August 2015.