SOLVED

Re: Can't add snippet to an email

Go to solution
Jean-Pascal_Mer
Level 4

Can't add snippet to an email

Hi guys,

I've created and approved a snippet containing the sales rep signature.

In my template, I've made the signature as Editable.

Now, when I create en email using that template, I assign the "Signature" as a Dynamic Content using the segmentation of the territories.

I want to assign the Snippet to that dynamic content, but the option is grayed out.

What step am I missing?

Thanks!

Tags (2)
1 ACCEPTED SOLUTION

Accepted Solutions
Josh_Hill13
Level 10 - Champion Alumni

Re: Can't add snippet to an email

Ok, I replied before I saw the shots.

Can you try clicking on the Static area to replace the Static area with a snippet? Since the snippet is already dynamic, maybe that is what it wants you to do.

View solution in original post

8 REPLIES 8
Anonymous
Not applicable

Re: Can't add snippet to an email

Is your snippet dynamic?

Jean-Pascal_Mer
Level 4

Re: Can't add snippet to an email

Aren't they all? As they are based on a segmentation?

Josh_Hill13
Level 10 - Champion Alumni

Re: Can't add snippet to an email

can you post a screenshot?

Jean-Pascal_Mer
Level 4

Re: Can't add snippet to an email

Hi,

The snippet + email screenshot are below

screenshot_email.png

snippet_screenshot.png

Josh_Hill13
Level 10 - Champion Alumni

Re: Can't add snippet to an email

Ok, I replied before I saw the shots.

Can you try clicking on the Static area to replace the Static area with a snippet? Since the snippet is already dynamic, maybe that is what it wants you to do.

Jean-Pascal_Mer
Level 4

Re: Can't add snippet to an email

Yep! That did it!

Thanks!

Josh_Hill13
Level 10 - Champion Alumni

Re: Can't add snippet to an email

See Add Content to a Snippet - Marketo Docs - Product Docs

Edit Snippets with Dynamic Content - Marketo Docs - Product Docs

You do not have to make the snippet dynamic at all. Clearly, that is the best use, but when they first came out, it was just about making the email footer (for example) easier to edit across the system.

Perhaps you set the snippet segmentation and the email's segmentation differently and that is why there is a problem.

Josh_Hill13
Level 10 - Champion Alumni

Re: Can't add snippet to an email

As Kristen suggests, you have to use Segmentations to make the snippet dynamic first. I imagine you want to auto assign the Lead Owner's info in the signature based on territory rules.

Remember, snippets are special pieces of content that you can drop into assets so you can change it once and have it change everywhere.