• Owner updates in SFDC & Marketo

    We have a bi-directional sync between Marketo and Salesforce. I'm curious to know what should happen in the following scenario: A lead has the same owner in SFDC and Marketo. The owner is changed on the SFDC side. Bef...
    Eoin Lyons
    last modified by Eoin Lyons
  • Referral Form with Multiple Referrals

    I've been digging around to figure out how to handle a multi-part referral form. The basic flow is:   A partner/referrer fills out a form with their information They then fill out a form with the information of...
    Nik Friedman TeBockhorst
    last modified by Nik Friedman TeBockhorst
  • How does Marketo tell the difference between a new created record and a record that already exist in the database?

      I need assistance with a task. I have a landing page with a form on it. Our sales teams directs people to this form. I want to differentiate the people who fill out this form. For example, if person A fills ou...
    Amir Saint
    last modified by Amir Saint
  • Calendar Not Displaying All Engagement Program Casts

    Issue Description Only three Engagement Program casts are shown in the Calendar but the program has more casts than that.   Issue Resolution The Global Calendar is not designed to show every cast of an Engageme...
    KCS Integration
    last modified by Roxann McGlumphy
  • Getting Marketo to track a link created in a Velocity Token pulling a Custom Object value

    Having difficulties in getting this trackable by Marketo. Activity type should be 'Click Email' and not 'Visit Webpage'.   In Velocity Tokens: Setting Custom Query Strings: #set($campaign_days_map = {...
    Chris Politzki
    last modified by Chris Politzki
  • Velocity Scripting Issue

    #if( $lead.dSSiteID == "3670" )      #set( $ScriptTokenTEST = "www.bigstarhonda.com/special-offer/" )     <a href = "https://${ScriptTokenTEST}">Big Star Honda</a> #...
    Marc Comption
    last modified by Marc Comption
  • How to see a leads activity in a smart campaign: what program did that lead come from?

    Hi all! I have a trigged smart campaign (in Default Program A), set up to listen when someone fills out a particular global form that we have in one of our website pages. It is set up for registration to a future eve...
    Adrian Cardelle
    created by Adrian Cardelle
  • Can't get batch import to work correctly (C#)

    Hi everyone, I'm either getting a null response or a failure in the success field. Is there anything you can see in this C# snippet that is off or needs to be changed? Thanks in advance   apologies for lack of ...
    FirstEnt Development
    last modified by FirstEnt Development
  • Marketo emails don't render properly in MS Outlook app for iOS

    Hi community,   Marketo Design "customized" some email templates for our organization as part of our Launch Pack, but these templates fail to render properly in the MS Outlook app. After opening cases with Suppo...
    Tyjen Conley
    last modified by Tyjen Conley
  • Updating Marketo Email Template

    Is there any danger in updating an email template that's associated with many emails? 1000+ emails or 5000+ emails? I once updated an email template associated with about 600 emails and it took almost an hour for Mar...
    Crystal Pacheco_SB
    last modified by Crystal Pacheco_SB
  • Current benchmarks for Click rate and Open rate for Financial Services industry?

    Hi, New to Marketo here! Where can I find Marketo supported benchmark metrics to measure our click to open, and open rates for our industry? (Financial Services)   I've checked this doc: The-new-metrics-for-ema...
    Karen Vuong
    last modified by Karen Vuong
  • Does the Known Visitor functionality work on forms if the person never filled out a Marketo form, but exists in the database?

    Hi everyone,   Hope you can help us figure this out--does the Known Visitor functionality work on forms if the person never filled out a Marketo form, but exists in the database?    This is the o...
    Emilia Chioncel
    last modified by Emilia Chioncel
  • How to add "mailto" to a button link that allows a CTA to be clicked, and generate an email

    Hello,  When editing an email in Marketo, I have a call to action button that the text displays "email 'employee@company.com'". I would like for this button to be clicked and an email draft to pop up emailing th...
    Adrian Cardelle
    last modified by Adrian Cardelle
  • Email batch program- How to see detailed information on the Dashboard?

    Hi everyone! I had a question about the performance dashboard on an email batch program. I see the summary where it shows engagement, opens, click to open etc. How can I see DETAILS on these items? For example, when s...
    Adrian Cardelle
    last modified by Adrian Cardelle
  • Bozeman MUG Meetup: CCPA

    11/13/19 3:00 PM
    Announcing the next Bozeman MUG meetup! This quarter, we are focusing on the California Consumer Privacy Act (CCPA) which goes into effect on January 1st, 2020.   Join us as we explore the followi...
    Rachel Noble
    last modified by Rachel Noble
    Bozeman MUG Meetup: CCPA

    in Bozeman User Group

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  • Bulk Import API Calls Returning Blank Responses

    Issue Description Occasionally Bulk Import API calls will return a blank response. Issue Resolution You can add the following header: 'Transfer-Encoding: chunked' to your API calls and it will fix this issue. ...
    KCS Integration
    last modified by Roxann McGlumphy
  • Champion and Challengers: Champion Distribution at 0%?

    Has anyone set up an A/B (champion/challenger) subject line test for an email only to find the challengers are the only versions being distributed? The champion is not sending. Can't seem to figure out why -- could it...
    Rachel Reiss
    last modified by Rachel Reiss
  • What is wrong with my token?

    So I'm trying to script a token based on a custom object... most importantly I want it to display text field 2 if someone has that custom object on their record.   I see this option in the coding, but am not sur...
    Travis Schwartz
    last modified by Travis Schwartz
  • Segmentation Processing

    Hello,   Does anyone know where segmentation processing falls in the priority chart?  
    Andy Zebulske
    last modified by Andy Zebulske
  • Managing Multiple Email Addresses for Same Person

    I am finding it difficult to manage records in Marketo and SFDC when our prospects and customers are interacting with us using multiple emails - name, company name, phone, address are all the same - email addresses ar...
    lorie witmer
    created by lorie witmer