Merged Lead Has "Change Data Value" Activity But No Value in Field

A document by KCS Integration on behalf of 5229bc6f0f965cbeb01f61aaa46212dea32757a3 on Sep 13, 2019Last modified by Roxann McGlumphy on Sep 18, 2019
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Issue Description
You have a record with a "Change Data Value" activity, but that field doesn't have a value on the current record. There's also an anonymous lead merge (which can be identified by looking for a Merge Leads activity and seeing if "Anonymous Source" is True) on the record.

Issue Resolution
Check the Change Data Value's "LeadId" field. If this matches the anonymous record's ID (identified from the Merge Leads activity in the "Merge Id" field), then the reason for the value not showing is because upon association of an anonymous lead to a known record, only the activities are merged -- not the values of any fields which may have been recorded as changed.


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