Email Program Audience Is Showing a Different Number Than the Program Membership Count

Document created by KCS Integration on Sep 5, 2019Last modified by Roxann McGlumphy on Sep 6, 2019
Version 2Show Document
  • View in full screen mode

Issue Description
After the Email blast program is run, the Audience count is a different number than the members of the Email Program itself. 



Issue Resolution
The Audience Smart List is always evaluated the moment you click the link. This number can change after the Email  Program is run since your records are also changing. The members of your program are different. They are the records that were sent email through the program at the time of the scheduled run, and this number is set at the time the program is run.