FailedWebex API call error: validation: Parsing Error

A document by KCS Integration on behalf of 3bc6ab0eb6749ef9c40eb628818ea4b1b56e7627 on Sep 12, 2019Last modified by Roxann McGlumphy on Sep 18, 2019
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Issue Description

When trying to approve the Launchpoint connection between Marketo and Webex you receive the following error:

 

FailedWebex API call error: validation: Parsing Error : An invalid XML character (Unicode: 0x1b) was found in the element content of the document.?Line : x? Column : xxx? [Webex exception ID = '999999']



Issue Resolution

This error is being produced by Webex.  To resolve, go into Launchpoint and re-enter the login credentials.


If error persists, delete and re-add the Launchpoint service as per documentation:

 

https://docs.marketo.com/display/public/DOCS/Add+WebEx+as+a+LaunchPoint+Service


Who This Solution Applies To
Marketo customers integrated with Webex

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