Email HTML Not Showing Correct Color and Format

Document created by KCS Integration on Jul 29, 2019Last modified by Roxann McGlumphy on Aug 2, 2019
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Issue Description

When opening the downloaded HTML of a new email created from a template in Marketo, the email appears to be broken in colour and format. The preview of the downloaded HTML of the email does not have the same styling of colour and format compared to the preview in Marketo.

Issue Resolution

This only occurs when the email has not yet been approved, and only affects what the email looks like when it is downloaded.

 

The reason why it appears that the color and format is different to the email previewed in Marketo is because in the downloaded HTML, variables (e.g. ${variableName} ) containing the styling are not rendered.

 

Once the email is approved, when the HTML of the email is downloaded, the variables containing the styling will be rendered.

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