Email Links Aren’t Going to Right Location

Document created by KCS Integration on Jul 17, 2019Last modified by Roxann McGlumphy on Jul 19, 2019
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Issue Description
When any link within an Email is clicked, the user is redirected to the wrong page.

Issue Resolution
This can occur when Branded Tracking Links have been incorrectly configured and the user is being redirected to the fallback page. The following checks should be conducted:

1. Ensure the correct Branding Domain is listed in Admin > Email > Branding Domains.

2. Ensure your IT team have set a CNAME record to redirect from your Branding Domain to your Marketo Tracking Link. (e.g.mkto-****.com)

Who This Solution Applies To
Customers using Branding Domains