MSI Unable to send Operational Emails to Unsubscribed Recipients

Document created by KCS Integration on Jul 21, 2019Last modified by Roxann McGlumphy on Jul 24, 2019
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Issue Description
Unable to send Operational Email via Marketo Sales Insight when the lead is flagged as unsubscribed.

 

Issue Resolution
Check the settings for your Sales Emails in Admin > Sales Insights.  You may have them set to "Respect Unsubscribe Settings." If you wish for MSI to respect the operational email flag this will need to be changed to "Ignore Unsubscribe Settings" for Operational Emails.

 

Who This Solution Applies To
Customers using Marketo Sales Insight

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