Difference Between Email Bounce Filters

A document by KCS Integration on behalf of Avery Nason on Jul 17, 2019Last modified by Roxann McGlumphy on Jul 19, 2019
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Issue Description
There are two email bounce filters and they both appear to function the same.

Issue Resolution
There are two email bounce filters: Email Bounces and Email Bounces Soft

The Email Bounces filter only references leads that have had hard bounces occur. The bounce codes associated with hard bounces are 1 and 2.

The Email Bounces Soft filter only references leads that have had soft bounces occur. The bounce codes associated with hard bounces are 3, 4, and 9.

More can be read on bounce codes here.


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