Correct Thank-You Page Does Not Load After Form Submission

Document created by KCS Integration on Jun 20, 2019Last modified by Roxann McGlumphy on Jun 20, 2019
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Issue Description
After submitting a form on a landing page, the Thank-you page fails to load, or it loads the wrong page.

Issue Resolution
The Thank-you page used by the form can be defined in two places, at the Form level

Form defined thank-you page

and at the Landing Page level.

Landing page-defined thank you page

If these two are in conflict, the setting on the Landing Page wins.  To troubleshoot this issue, compare the two Thank-you options and make sure the Landing Page is either set to the correct page, or that it allows the Thank-you to be form-defined.


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