Leads Did Not Receive an Email from an Engagement Program

A document by KCS Integration on behalf of Cedric Roxas on May 21, 2019Last modified by Roxann McGlumphy on May 28, 2019
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Issue Description
Some leads received emails 1, 2 and 3 from an Engagement Program stream but did not receive email 4.

Issue Resolution

  • Check if leads were still a member of the Engagement Program at the time Email 4 was sent. 
  • Check if leads were removed from the Engagement Program before Email 4 was sent
  • Check if leads were moved onto a different stream within the Engagement Program before Email 4 was sent
  • Check if the Engagement Program has been turned off

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