What change is being made?
Marketo Sales Connect/Toutapp will no longer be supporting our legacy .Net Add-In for Outlook, as of May 19, 2019. Because Marketo made a replacement add-in available in February 2019, we expect minimal impact as there are teams that have already been progressively migrating on to the new add-in. However, it’s important to note that the .Net Add-In will not stop working on May 19, 2019 – it will just stop being supported. If you experience an issue when trying to use the .Net Add-In on or after May 19, 2019, you will be directed to update to the new 0365 Add-In.
Screenshot of .Net add-in buttons
Why is this changing?
In recent updates, the O365 Add-In reached feature parity with the .Net Add-In, making .the Net Add-In a redundant experience. The O365 Add-In takes advantage of Microsoft's advanced API’s and delivers a superior experience that works across Windows and OS operating systems as well as in browsers. With quality and stability being the focus of this change, Marketo wants users to update to the new 0365 Add-In.
What action is required?
After May 19th, the .Net Add-In will continue to work for any customers who have it already installed. However, Marketo will no longer support troubleshooting this version, and any customers reporting issues will need to upgrade by completing the following steps:The new newly released 0O365 Add-In, released on Feb 26, 2018, has feature parity with the old .Net Add-In and is built on Microsoft's advanced API’s. Individual users will need to complete the following steps to upgrade:
- NOTE: The O365 Add-in is only supported by Outlook 2013 and higher. Users who are running a version of Outlook 2010 or older will need to upgrade their version of Outlook before installing the O365 Add-In.
- How to uninstall the .Net Add: http://docs.marketo.com/display/public/DOCS/How+to+Uninstall+or+Reinstall+Sales+Engage+from+Outlook
- How to install the O365 Add-In: http://docs.marketo.com/display/public/DOCS/Installing+Sales+Engage+for+Office365+Mac+OS%2C+Windows%2C+and+Online