Not Receiving Device Authorization Emails

A document by KCS Integration on behalf of c50f3a0ae5c6e36d2a8d338896d74b8941c84aad on Mar 28, 2019Last modified by Roxann McGlumphy on Mar 29, 2019
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Issue Description
Not receiving device authorization email when attempting to login from a new device or from a new location the system.

Issue Resolution
The main reason that this can happen is due to a typo in the email address that communication is sent to for your login. If you are not receiving the device authorization email, reach out to Marketo support by emailing and we can manually authorize your device or location.

To prevent this behavior from continuing to take place we recommend you do the following:

    • After you've gained entry into the Marketo instance, we recommend you visit Admin > Users & Roles and confirm that the email address listed is spelled correctly.
    • Validate with your IT team to ensure that Marketo is whitelisted using these IP addresses: Whitelist Marketo IPs