Not Receiving Device Authorization Emails

A document by KCS Integration on behalf of c50f3a0ae5c6e36d2a8d338896d74b8941c84aad on Mar 28, 2019Last modified by Roxann McGlumphy on Mar 29, 2019
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Issue Description
Not receiving device authorization email when attempting to login from a new device or from a new location the system.

Issue Resolution
The main reason that this can happen is due to a typo in the email address that communication is sent to for your login. If you are not receiving the device authorization email, reach out to Marketo support by emailing support@marketo.com and we can manually authorize your device or location.

To prevent this behavior from continuing to take place we recommend you do the following:

    • After you've gained entry into the Marketo instance, we recommend you visit Admin > Users & Roles and confirm that the email address listed is spelled correctly.
    • Validate with your IT team to ensure that Marketo is whitelisted using these IP addresses: Whitelist Marketo IPs

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