User Locked Out after Failed Login Attempts

Document created by KCS Integration on Apr 25, 2019Last modified by Roxann McGlumphy on May 20, 2019
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Issue Description
After several failed login attempts you are locked out of your Account. You get the message "Account locked due to too many failed login attempts. Reset password and login again."



Issue Resolution
Marketo Locks a user automatically after 5 failed login attempts.


You can either reset the password OR have Marketo Support unlock your user from the backend if you know your password.