Error Importing Program – Token Is Not Available in the Destination Subscription

Document created by KCS Integration on Feb 21, 2019Last modified by Roxann McGlumphy on Feb 28, 2019
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Issue Description

Importing a program from one subscription to another is failing and is returning the following error sent via email:

 

Marketo encountered an error while importing [Program Name]
The token "lead.First Name" is not available in the destination subscription. It is either a custom field that you have to create or need to be synced from your CRM system, if you use one.
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Issue Resolution

 

 

  • Check if there is any malformed lead.First Name token in email
  • Check if there is any malformed lead.First Name token in email template used by the email(s) in the program
  • Check if there is any malformed lead.First Name token within a program token
  • Check if there is any malformed lead.First Name token within smart campaign flow step(s)


This error has been known to occur when the email template had a lead token coded as follows, with a line break between 'First' and 'Name':

 

{{lead. First

Name}}

 

Note: In this scenario, the error message received via email is actually referring to the token in the email template that contains a line break between 'First' and 'Name' but is stripped out on the message when HTML is rendered.

 

Who This Solution Applies To
Customers importing programs between two instances

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