Operational Emails Do Not Bypass Unsubscribes When Sent by an A/B Test

A document by KCS Integration on behalf of 64a9dc2ddb4265a7074e49f33131a73b7311a9da on Feb 4, 2019Last modified by Roxann McGlumphy on Feb 7, 2019
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Issue Description
A/B tests with the original email set to operational status will not result in operational emails during the test.

 

Issue Resolution

AB Testing does not support operational emails. There is a work around which could be used with caution:

 

1. For AB testing using an operational email, edit the "communication limit settings" on the Email Batch Program setup tab and uncheck "Block Non-operational email". This will ensure the email behaves as operational email.

 

2. However this setting should be used with caution for non-operational emails.

 

 


Who This Solution Applies To
Those hoping to use operational emails in an email test.

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