Operational Emails Do Not Bypass Unsubscribes When Sent by an A/B Test

Version 2

    Issue Description
    A/B tests with the original email set to operational status will not result in operational emails during the test.

     

    Issue Resolution

    AB Testing does not support operational emails. There is a work around which could be used with caution:

     

    1. For AB testing using an operational email, edit the "communication limit settings" on the Email Batch Program setup tab and uncheck "Block Non-operational email". This will ensure the email behaves as operational email.

     

    2. However this setting should be used with caution for non-operational emails.

     

     


    Who This Solution Applies To
    Those hoping to use operational emails in an email test.