Web Page Activities Not Associated to Leads after Clicking Link in Email

A document by KCS Integration on behalf of Cedric Roxas on Jan 2, 2019Last modified by Roxann McGlumphy on Jan 3, 2019
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Issue Description
Leads were sent the email and clicked on a web page link on the email. However, the web page activities were not associated to these leads.

Issue Resolution

    • Check that the link clicked in the email has tracked link enabled
    • If the web page activities are associated to other records (e.g. duplicates), then:
        • check who was 'cookied' on the web browser before the visit web page activity was recorded for the other records. This can be checked by looking at the web page activities recorded in the activity log.