How to Move a Smart Campaign to Another Workspace

A document by KCS Integration on behalf of 3da9fcc88cc54aa3742be23e4d45d906ed12818a on Jan 9, 2019Last modified by Roxann McGlumphy on Jan 9, 2019
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Issue Description
You need to move a Smart Campaign from one Workspace to another but are unable to do so.

 


Issue Resolution

Make sure the Smart Campaign is not currently active. (If it is a trigger campaign, go to the Schedule tab and click Deactivate.)

Create a folder in the Workspace that currently holds the Smart Campaign.

Move the Smart Campaign into the folder you created.

Drag and drop the folder containing the Smart Campaign into the new Workspace.

 

Note: When you try to move the folder, the assets in the folder should not be used by other assets.  If you try to do so, you get an error "Not allowed: The "XYZ" assets are in use or used by other assets."  Check the "Used By" tab to see where that asset is in use.

 

Who This Solution Applies To

Customers with multiple Workspaces

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