Unable to Create or Invite New Marketo User in Marketo Instance - "User ID is in Use"

A document by KCS Integration on behalf of Cedric Roxas on Nov 26, 2018Last modified by Roxann McGlumphy on Nov 28, 2018
Version 3Show Document
  • View in full screen mode

Issue Description
In the attempt to create or invite a new user with email address "john@mail.com", the message appears "The user id is in use. Choose another email." even though the user was already deleted from the other instance it was being used in.

 

Issue Resolution
This message can appear as at the time the user "john@mail.com" was being created or invited to another instance, after deleting "john@mail.com" from another instance, the user was not completely deleted from the other instance. At times it can take about 5-15 minutes for a user to be completely deleted from the system, so allow some time before re-creating the user.

 

Who This Solution Applies To

Admin users

Attachments

    Outcomes