Event Program Is Not Appearing in Event Check-In App

A document by KCS Integration on behalf of Cedric Roxas on Nov 25, 2018Last modified by Roxann McGlumphy on Nov 26, 2018
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Issue Description
Event program is not appearing in Event Check-In App


Issue Resolution

For an event to be synced and appear on the mobile check-in app, the event needs to:

  1. Be scheduled within 7 days to the current day. (Go to the Event Program in Marketo, select Event Actions > Schedule to confirm)
  2. Be set to a channel that has the below configuration:
    • The channel's "Applies to:" value is "Event" (not Event with Webinar, Default or Engagement)
    • The channel is setup with Mobile Check In statuses: Registered and Attended. Registered has to be on a step before attended



If the Event can't be found, review if the Event fits the above criteria and it'll usually be at least one of those criteria missing.

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