Email Script Token Not Rendering Email Address

A document by KCS Integration on behalf of Cedric Roxas on Nov 25, 2018Last modified by Roxann McGlumphy on Nov 26, 2018
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Issue Description
Email Script Token contains a reference to an email address token but it is not rendering the email address when the email is sent.

 

example.png

 

Issue Resolution
The email address token is not inserted correctly and was manually typed. In order for the email address to render, it must be selected from the Lead object field option on the right-column of the token editor and inserted (see: https://docs.marketo.com/download/attachments/1900577/five.png?version=1&modificationDate=1491232683000&api=v2 )

 

correct.png

 

"If you are typing in tokens free-form ensure to check/activate all corresponding tokens in the tree or they will be treated as plain text and won't work."

https://docs.marketo.com/display/public/DOCS/Create+an+Email+Script+Token

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