Issue Description
In an attempt to approve an email, a 'Not Allowed' error message is being displayed with the following details:
{{lead.Email Address}} : Token key not found
Issue Resolution
- Check that token syntax is correctly inserted with no missing left or right 'curly' brackets '{{' '}}'
- Check that the field name of the token does not have any incorrect spelling (e.g. Email Address)
- If the token syntax is correct and the field name of the token is spelled correctly, it is possible that the field name of the token contains a Unicode non-breaking space (e.g. between 'Email' and 'Address'). This would have been inserted if it was copied across from a platform that was encoded with Unicode (e.g. Microsoft Word) - To rectify this, delete the space in the token and re-insert it with a normal space using the spacebar on the keyboard. Once this is corrected, the email approval should work.
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