Unable to Change Filter Logic in Engagement Program Transition Rule

A document by KCS Integration on behalf of bac89b007c194479a7573c01f235e47b3ecc2bbb on Sep 21, 2018Last modified by Roxann McGlumphy on Oct 2, 2018
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Issue Description
In an engagement program, you are unable to change the filter logic type to "Any filters" in the Smart List tab of the transition rules setup.

 

Issue Resolution
The engagement program is designed in such a way that the transition rule uses all filters by default as it is the only option. If you need to use "OR filters" in a transition rule, we recommend that you set up a dedicated smart campaign within the engagement program which will help in transition of records from one stream to another.

 

 

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