|What is the difference between an on-demand class and ILT (Instructor-Led Training)?|
|On-demand courses are recordings the customer can view at any time for the duration of the purchase terms. ILT courses are live and led by an instructor either virtually or in-person.|
How do I enroll into a live, instructor-led (ILT) course?
For a course purchased via credit card, enrollment is complete. For a course purchased from a sales order, there is an automated process that guides the purchaser and end user through enrollment.
|Can I enroll into an on-demand course?|
At this time, on-demand courses are only available through passport subscriptions or from a Launch Pack for Core Concepts I.
|Where do I find the upcoming class schedule and other course details?|
|How can I cancel / reschedule a class?|
- If the class start date and time is more than a week away, you can cancel your enrollment in Marketo University through the same course schedule page where you requested: click "Cancel Enrollment." You can also cancel this on the "My Upcoming Training" section on the homepage of your Marketo University account. Under "Action" click the drop-down and select "Cancel Enrollment." Please also notify firstname.lastname@example.org of your cancellation.
- If the class starts within a week, email email@example.com. Please note not all requests will be honored, and they are reviewed on an individual basis if out of policy. See terms and conditions for further information.