Get Help - Marketo University Scheduling

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    What is the difference between an on-demand class and ILT (Instructor-Led Training)?
    On-demand courses are recordings the customer can view at any time for the duration of the purchase terms. ILT courses are live and led by an instructor either virtually or in-person.

    How do I enroll into a live, instructor-led (ILT) course?

    Follow the steps below:

    1. Go to https://learn.marketo.com
    2. Log into the Marketo University portal using your Marketo instance account and password.
    3. Once logged in, perform a search for your course. Enter the class name (but NOT "on-demand").
    4. Select your course from the search results and choose the date for the course you want to attend.
    5. Click on the “Request Access”button to enroll.
    6. In the “Reason for Request”section, please enter your company name and order number (if you know it).
    7. A course confirmation email will be sent to you once your enrollment is confirmed.
    How do I enroll into an on-demand course?

    Follow the steps below:

    1. Go to https://learn.marketo.com
    2. Log into the Marketo University portal using your Marketo instance account and password.
    3. Once logged in, perform a search for your course. Class name should say "on demand".
    4. Click on the “Request Access”button to enroll.
    5. In the “Reason for Request”section, please enter your company name and order number (if you know it).
    6. A course confirmation email will be sent to you once your enrollment is confirmed.
    Where do I find the upcoming class schedule and other course details?

    Course Catalog

    How can I cancel / reschedule a class?
    • If the class start date and time is more than a week away, you can cancel your enrollment in Marketo University through the same course schedule page where you requested- click "Cancel Enrollment." You can also cancel this on the "My Upcoming Training" section on the homepage of your Marketo University account. Under "Action" click the drop-down and select "Cancel Enrollment." Please also notify university@marketo.com of your cancellation.
    • If the class starts within a week, email university@marketo.com. Please note not all requests will be honored, and they are reviewed on an individual basis if out of policy. See terms and conditions for further information.
    How long does it take for a class request to get processed?
    Marketo University will respond to class requests within 48 hours, usually within 24. Please email university@marketo.com after submitting a request if expedition and/or payment is needed.

     

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