Get Help - Marketo University Overview

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    Do I have to be a Marketo customer to take Marketo University courses and/or buy a Learning Passport?

    Yes, you must have an instance login to purchase and access Marketo University training. Free training is open to everyone.

    Does Marketo University offer any free training?

    Yes, Marketo University offers over 60 free training videos to both customers and prospects looking to familiarize with the Marketo platform. These range from fundamental to advanced topics, and are available on our website:

    Marketo Free Training Resources 

    What are the options for premium training?

    We have 14 live, instructor-led courses ranging from fundamental to advanced and specialty topics, including our MCE Exam Prep course for those looking to pursue certification.

    Marketo University Course Catalog

    What is the best learning path for me to take / Which classes should I begin with?

    Please see our Learning Paths page for more guidance:

    Learning Paths

    Where do I find the upcoming class schedule and other course details?

    Marketo University Course Catalog

    Can I have a coworker follow along with me during a virtual class?
    Per our terms and conditions, one seat = one attendee. Coworkers or others may not participate in, view, record, or replicate any part of a Marketo course or materials.
    Do I need any special equipment to take a virtual class?

    Our virtual training runs through GoToTraining and they do have specific requirements as well as Marketo training instances.

    TECHNICAL REQUIREMENTS FOR COURSE PARTICIPATION

    For the best course experience, please review the following technical requirements prior to attending the course.

    • Use a mouse if possible
    • Use two monitors if possible
    • Use one of the following web browsers:
      • Google Chrome, latest version (recommended)
      • Mozilla Firefox, latest version
      • Apple Safari, latest version
      • Microsoft Edge, latest version
      • Internet Explorer, v10 or v11
    • Disable the pop-up blocker on your browser (required)
    What options for live training are there outside the US?
    We offer in-person training in both London and Sydney as well as virtual training in EMEA- and ANZ-friendly time zones. For customers in Japan, please contact university@marketo.com.
    Where can I find materials and an agenda for the course?
    • For on-demand courses, the materials are on the same page in the section with the links to recordings.
    • For ILVT courses, the materials will be included in the confirmation emails from GoToTraining sent 1 week, 1 day, and 1 hour in advance.
    • For ILT in-person courses, materials are sent the Friday before the course start date.
    How long does it take for a class request to get processed?

    Marketo University will respond to class requests within 48 hours, usually within 24. Please email university@marketo.com after submitting a request if expedition and/or payment is needed.

     

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