Get Help - Marketo University User Account / Technical Support

Document created by Jeff Foster Employee on Aug 9, 2018Last modified by Jeff Foster Employee on Apr 5, 2019
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I have multiple accounts in Marketo University- can I consolidate my transcript into one account?

Yes, please email mktunivt@adobe.com to merge your accounts and consolidate past and future training into one transcript.

How do I change my login information for Marketo University?

Login changes can be done through the accounts setting in Marketo University. Please address any additional questions to mktunivt@adobe.com.

Why is my Marketo University account inactive, and how do I reactivate this?

Marketo University accounts deactivate after 6 months without use. Please email mktunivt@adobe.com to reactivate.

What if I cannot access the live course I am scheduled to take or have technical issues during a live course?

Email mktunivt@adobe.com with any technical questions/concerns as soon as possible during or before a live training for quickest assistance. If you are experiencing issues other than logging in during a live, virtual course, please call GoToTraining support for the fastest assistance since this is what we use for our virtual training platform. Their support number is: 1 (877) 572-7011

Does Marketo University provide demo or training instances for practice?

For customers taking live, instructor-led training (virtual or in-person) Marketo University will provide one training instance per attendee. Marketo Partners may request a sandbox instance through our Partner Program.

 

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