SLAs for Marketo REST API

A document by KCS Integration on behalf of Leo Baltazar on Jul 8, 2018Last modified by Roxann McGlumphy on Jul 9, 2018
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Issue Description
Does Marketo have an SLA for REST API?


Issue Resolution
No, Marketo does not have an SLA for REST API.


Our REST API Responses time out after 30 seconds.


Unless written within the contract for SLAs there is not a commitment for Marketo to provide an SLA for REST API Responses.


As mentioned in our API License document: in section 6 B:


"B. No Support. Unless otherwise agreed to in writing, Marketo shall not be responsible for providing any support, maintenance, or other services (or level of service) to You or a user of the Software Application for the Marketo APIs."


Who This Solution Applies To