Email Insights does not display any metrics for specific program

A document by KCS Integration on behalf of Cedric Roxas on Apr 16, 2018Last modified by Vishal Sharma on Jun 26, 2018
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Issue Description
Email Insights does not display any data or metrics for specific program when the emails in the program are operational.


Issue Resolution

Operational emails are hidden by default, so no data or metrics will be shown in Email Insights unless 'Operational Emails' are included


"Does Email Insights support Operational emails?

Yes. By default, Operational emails are hidden from view and querying. However, you may change this setting under the Personal Settings panel."


Who This Solution Applies To
Customers using Email Insights

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