DKIM Conflict When Two Marketo Instances Use the Same Email Domain

A document by KCS Integration on behalf of Roxann McGlumphy on Apr 5, 2018Last modified by Vishal Sharma on Jun 26, 2018
Version 3Show Document
  • View in full screen mode

Issue Description
You have two Marketo instances that use the same email domain in the From line of their emails - "@example.com." Each instance generates it's own DKIM key for "m1._domainkey.example.com." However, because your DNS will only accept one key value for "m1._domainkey.example.com", you are not able to get DKIM working for both domains.

 

Issue Resolution
To resolve this issue, make sure that DKIM is set up and verified on one of the instances, and then open a support case requesting that the DKIM key be copied from the verified instance to your other Marketo instances.  Once the copy process has been completed, both instance should use the same key, eliminating the conflict and allowing DKIM to be verified on both instances


Is this article helpful ?

YesNo


Attachments

    Outcomes