Registration error status for GoToWebinar

Document created by KCS Integration on Mar 30, 2018Last modified by Roxann McGlumphy on Apr 3, 2018
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Issue Description
Leads in a GoToWebinar event program have a "registration error" status.

 

Issue Resolution

This is caused by Marketo losing connection with the GoToWebinar service.  To resolve this

  1. Go to Admin > Launchpoint.
  2. Open the GoToWebinar service.
  3. Re-enter your GoToWebinar credentials.

 

Once this is done, you can go back to the webinar program and change the status of the affected leads from "Registration Error" to "Registered."

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