Registration error status for GoToWebinar

Version 2

    Issue Description
    Leads in a GoToWebinar event program have a "registration error" status.

     

    Issue Resolution

    This is caused by Marketo losing connection with the GoToWebinar service.  To resolve this

    1. Go to Admin > Launchpoint.
    2. Open the GoToWebinar service.
    3. Re-enter your GoToWebinar credentials.

     

    Once this is done, you can go back to the webinar program and change the status of the affected leads from "Registration Error" to "Registered."