Recipients using Apple Mail Getting Broken Links

A document by KCS Integration on behalf of Kyle Miller on Mar 30, 2018Last modified by Vishal Sharma on Jun 26, 2018
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Issue Description
Links sent to a customer using AppleMail are not rendering properly.

Issue Resolution
This issue is cause when there is no protocol assigned to a link so AppleMail appends applewebdata:// to the beginning of the url instead of HTTP:// or HTTPS://

The work-around for this is to include the protocol in the link. If there's no protocol (e.g. http://) then the rendering engine will insert applewebdata:// as the protocol for any links. I

Who This Solution Applies To
Users sending emails to leads with the AppleMail email client

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