Duplicate name leads not showing up in the "Possible Duplicates" smart list

A document by KCS Integration on behalf of e7a0d1ecd0b6a45a9b2b95cce957c9fa48144e95 on Mar 29, 2018Last modified by Roxann McGlumphy on Mar 30, 2018
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Issue Description
Leads with the same first and last name are not showing up in the Possible Duplicates list.

 

Issue Resolution
For leads to be in Possible Duplicates, they need to have the same email address which is the unique identifier in Marketo.  This is the only matching that Marketo does. If the first and last name are the same and one is missing the email address or has a different email address, Marketo will not recognize this as a duplicate.

 

 

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