Error : "Failed: DUPLICATES_DETECTED: Use one of these records?"

A document by KCS Integration on behalf of aefb71c0c859a8b76f02945b34c63ca4bde5d462 on Mar 29, 2018Last modified by Vishal Sharma on Jun 26, 2018
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Issue Description
When a lead fills out the form in Marketo, Marketo sync fails with an error  "Duplicates_Detected."

 

Issue Resolution

This error, "Failed: DUPLICATES_DETECTED: Use one of these records?" is a message Salesforce is sending back to Marketo, rejecting the attempt to sync the record. This means there's a setting in SFDC preventing duplicates from being created, possibly due to a custom deduplication rule on the SFDC side.

 

Recommended steps : Check the dedupe settings and check for these leads in SFDC based on the things other than the email address like first name, last name etc. You may need to work with your SFDC admin to determine why Salesforce rejecting the record as duplicate.


Who This Solution Applies To

Customers integrated with Salesforce


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