Opening MSI Best Bets is showing very old Last Interesting Moments.
MSI Best Bets is designed to show the "hottest" leads, so this means that even though these activities of the last interesting moment happened so long ago, their combination stars and flames makes them a hot lead to focus on.
We recommend that you search for these records within the database and inspect the Lead Activity Log. You just might find a sync error that has been occurring for some time. If a record cannot sync, it cannot update so therefore the Stars and Flames will be stuck at a high engagement.
If you resolve the sync error, the next time the sync occurs the MSI Stars and Flames will be readdressed, and more updated records will be shown.
Who This Solution Applies To
Customers using Sales Insight for Salesforce