Troubleshooting "Ouch! 500 Error"

A document by KCS Integration on behalf of 8d26e1cd360d9d1550d46cdcc6b694958146e0f8 on Mar 26, 2018Last modified by Roxann McGlumphy on Mar 29, 2018
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Issue Description
You receive the following error:


"Ouch! 500 Error

Something went wrong.

We monitor this sort of thing, but if you are an authorized support contact, you should create a support ticket."



Issue Resolution
This can happen because of temporary network issues. Try out the following troubleshooting steps.


1. Clear Browser Cache

2. Try a different browser

3. Try a different device

4. Try a different internet connect (Hotspot/Tether from mobile)


If you still have any issue after trying all these steps, please contact Marketo Support for further assistance.