Facebook Lead Ad Triggers and Filters Not Available

A document by KCS Integration on behalf of 8d26e1cd360d9d1550d46cdcc6b694958146e0f8 on Mar 26, 2018Last modified by Roxann McGlumphy on Mar 29, 2018
Version 2Show Document
  • View in full screen mode

Issue Description
The Facebook Lead Ads forms are not showing up in Marketo within filters/triggers.

 

Issue Resolution
If the Facebook Lead Ads form is not showing up in Smart List filters/triggers, check the following:

 

1. The user needs to be an admin on the Facebook account.

2. The user needs to have page admin access on the pages that they are subscribed to in Launchpoint.

3. At least one lead must have filled in the form with the form name recorded in the form filled out activity in Lead's activity log.

 

If all these conditions are met and you are still not seeing the Smart List options, please contact Marketo support for further troubleshootig

 

Who This Solution Applies To

Customers integrated with Facebook

Attachments

    Outcomes