Facebook Lead Ad Triggers and Filters Not Available

Version 2

    Issue Description
    The Facebook Lead Ads forms are not showing up in Marketo within filters/triggers.

     

    Issue Resolution
    If the Facebook Lead Ads form is not showing up in Smart List filters/triggers, check the following:

     

    1. The user needs to be an admin on the Facebook account.

    2. The user needs to have page admin access on the pages that they are subscribed to in Launchpoint.

    3. At least one lead must have filled in the form with the form name recorded in the form filled out activity in Lead's activity log.

     

    If all these conditions are met and you are still not seeing the Smart List options, please contact Marketo support for further troubleshootig

     

    Who This Solution Applies To

    Customers integrated with Facebook