Enable Content AI is not Available for Image

A document by KCS Integration on behalf of Adam Boschma on Mar 23, 2018Last modified by Roxann McGlumphy on Mar 23, 2018
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Issue Description
When right clicking an image in an email to enable Content AI, the option is greyed out when following: https://docs.marketo.com/display/public/DOCS/Enable+Content-AI+in+Emails

 

Issue Resolution
The image element in your email is likely defined as an <img class="mktoImg"> element. Content AI requires the ability to add a clickable link to the element which can only be done if the image element is defined via a <div class="mktoImg">.

 

Email Syntax: https://docs.marketo.com/display/public/DOCS/Email+Template+Syntax

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