Re-mapping SFDC - Marketo fields

Version 9

    Issue Description
    You want to re-map a synced SFDC field to a different field in Marketo.

     

    Issue Resolution

    Yes, it is possible to re-map Salesforce - Marketo fields after initial sync. For this you need to Contact Marketo support with a request for your Current Field Mapping and your Desired Field Mapping. You will need to provide the Marketo Field(s) and the Salesforce API Name(s), then format your request similar to the example below.

     

    Important Note

    Before initiating the re-mapping, please export the records and their field values from Marketo and import the values into their Salesforce or create a smart campaign to write the data from one field into the other. This is important so that there is no data loss after the remapping work has been performed. Marketo will not automatically push these values to SFDC, after the mapping is complete.

     

    Example Request

    Current Mapping:

    Field Label:

    [Marketo Field Name 1]

    CRM Field Map:

    fieldName__c (SFDC Lead)

     

    Field Label:

    [Marketo Field Name 2]

    CRM Field Map:

    fieldName__c (SFDC Contact)

    Desired Mapping:

    Field Label:

    [Marketo Field Name 1]

    CRM Field Map:

    fieldName__c (SFDC Lead)

    fieldName__c (SFDC Contact)

     

    Field Label:

    [Marketo Field Name 2]

    CRM Field Map:

     

    Limitations

    - Fields need to be of the same type (String/String, Date/Date, etc)

    - The losing field must be completely removed from use from any Campaign, Form, etc.

    - The fields must exist on the same object in Marketo (for example a field on Company cannot be merged into a field on Person or vice versa)

    - Fields can only have one of each object type (eg: A Marketo Field could be mapped to a SFDC_1 (Lead) field and a SFDC_1(Contact) field, but can not be mapped to both SFDC_1 (Lead) and SFDC_2 (Lead).

    - Fields can be mapped to a maximum of 2 SFDC fields

    - SFDC fields can only be mapped to one field in Marketo

     

    Please note that there may be additional limitations in certain circumstances. The Marketo Support agent that handles your request will provide any further details should such a situation arise.

     

    Who This Solution Applies To
    Customers integrated with Salesforce.

     

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