How To Stop Marketo From Updating Fields In Salesforce

A document by KCS Integration on behalf of Miles Ybaben on Mar 21, 2018Last modified by Roxann McGlumphy on Mar 22, 2018
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Issue Description
You want to prevent Marketo from updating certain fields within Salesforce.

 

Issue Resolution
If you are interested in stopping Marketo from overwriting fields in Salesforce, we could change the Sync User permissions in SFDC. Specifically, the User Profile for the Sync User, inside the Field Level Permissions, you can remove 'edit' permissions for individual fields. If you want updates to this field in Salesforce to still sync down to Marketo, leave the 'read' permissions for the field. Please keep in mind that removing this edit permissions can cause discrepancies in data between Marketo and Salesforce.

 

Who This Solution Applies To
Client's integrated with Salesforce

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