BCC Options

A document by KCS Integration on behalf of Miles Ybaben on Mar 21, 2018Last modified by Roxann McGlumphy on Apr 18, 2019
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Issue Description
What BCC options are there for email sends?


Issue Resolution
Marketo does offer a BCC option in Marketo Admin (only visible to Ghost Users), but the BCC is applied on literally every email. If a person wants to be BCC'd on a batch email send, they'll get 1 BCC for every 1 email Marketo sends. (10k email sends = 10k BCC emails). This can be useful for archiving and compliance purposes, but should not be used for simple campaign confirmation.  If you just want to make sure the email went out as scheduled, the easiest wasy is to make yourself a record in the database, and include yourself in the batch send.


NOTE: Customers need to fully understand the potential volume and impact this feature can cause on their work Email Server.  We strongly recommend customers NEVER use a Senior Leader's Email Address (or any single person's email address), they should have a dedicated email address setup for the BCC email traffic.  Customers should also reach out to their IT Team to verify their Email Server can handle the volume of incoming email without concern.  If the Email Server is not well equipped this feature can cause your Email Server to backlog or even crash.


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