"RCE is unable to save your file" Error

A document by KCS Integration on behalf of Aymeric Gerard on Mar 15, 2018Last modified by Roxann McGlumphy on Mar 16, 2018
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Issue Description

When you try to save a report in Revenue Explorer you experience  the following error: "Unable to save your file. Please try again or contact your system administrator for assistance."

 

Issue Resolution
In order to save a file in Revenue Explorer you need to to save it in either "My Dashboard" or "My Report". RCE will not allow you to save files in the top-level folders.

 

Who This Solution Applies To
Customers with Revenue Explorer

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