HTTP ERROR 414 When Clicking on Link in Email

A document by KCS Integration on behalf of d0d4c31d0e11b052f11a35828363b15b62459734 on Mar 15, 2018Last modified by Roxann McGlumphy on Mar 15, 2018
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Issue Description

You have a link in an email that worked correctly in the email previewer, but once the email is sent, the link does not work. You may get an error such as HTTP error 414 when clicking on the link from the email.


Issue Resolution

This error means that the URL is too long, possibly due to the MKT_TOK being added to the URL link, and therefore the URL is reaching the length limitation. This limitation is set by the admin of the website the link points to. Either disable the token added to the link or contact your website admin in order to increase the URL limitation.