Calendar Not Displaying All Engagement Program Casts

Document created by KCS Integration on Mar 14, 2018Last modified by Roxann McGlumphy on Oct 18, 2019
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Issue Description
Only three Engagement Program casts are shown in the Calendar but the program has more casts than that.


Issue Resolution
The Global Calendar is not designed to show every cast of an Engagement program. This is to prevent a customer's calendar from becoming overwhelmed with ongoing Engagement programs.


The following do not show:

  • Trigger campaigns
  • Smart Campaigns that are not a child of a program
  • Engagement casts more than 3 casts away
  • Operational Programs