Smart List filters case-sensitivity

A document by KCS Integration on behalf of Cedric Roxas on Mar 6, 2018Last modified by Vishal Sharma on Jun 26, 2018
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Issue Description
Are smart list filters that accept text values case-sensitive (e.g. First Name, Last Name)?

 

Issue Resolution
Smart list filters are NOT case-sensitive. For example:

  1. If you use the smart list filter 'First Name is John', it will return leads with First Name 'John' or 'john' with a lower case 'j'
  2. Vice versa: If you use the smart list filter 'First Name is john', it will return leads with First Name 'john' or 'John' with an upper case 'j'

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